Homeowner Solutions
Suggested process for issues that fall outside of the 1 year warranty that may or may not be covered by the continuing warranty are detailed below:
- Diagnose the issue. Contact the original companies who did the work pertaining to the issue. Obtain an estimate and opinion as to what the issue is and what the suggested solution is. If you do not know who did the original work please contact the HOA at hoa@thesycamore78704.com and we will do our best to find out.***Please know that any charges associated with obtaining an estimate and opinion will be your responsibility. It is important that you do not have anyone complete any work at this time as it will in fact void the ACES Builders Warranty on the property. ***
- Inform the builder of the issue via writing. Once you have received the estimate and diagnosis, please e-mail the Butler Brothers directly alerting them of the issue. The Butler Brothers will then provide a response. Send the e-mail to the following people:Scott Butler sbutler@butler-brothers.com
Brian Brandt bbrandt@butler-brothers.com
Jose Gomez jgomez@butler-brothers.com
Copy the hoa@thesycamore78704.com - If the Butler Brothers do not feel it is a warranty issue then you are welcome to file a complaint with ACES Builders Warranty, who will help facilitate who is to make the repair (assuming it is in fact covered under the warranty): the builder or you as the homeowner. If it is the case that it falls outside of the warranty, it will become a homeowner expense to solve the issue at hand.
Brenda See
Customer Service Manager with ACES Builders Warranty
Phone: (281) 362-5413
Fax: (281) 362-5432
Please keep us posted as to what you learn and feel free to copy the HOA on any and all correspondence.
Other Solutions for Homeowners
Nesting Birds in Exhaust Vents
Aluminum Leaf Strainer – This solution is an easy fix for birds in your exhaust vents. This solution is NOT to be used for your dryer vent. They can be rolled up smaller and then expand when in the vent. You may choose to install this yourself, or if you prefer, the following contractors have been suggested as resources to do the installation for you at your cost.
Daniel Guzman, GTI Enterprises. (Insured) (512) 971-0680
Jesus Garcia (512) 436-1188
Buy at Home DepotFront Door Replacement
If you are in need of replacing your door, or simply want to change the door to another approved door, there are the following options.
Attached Units: We have worked with Lowes to select a replacement door for the attached units. You can find the downloadable PDF with all instructions below.
Download Instructions for Attached Unit Door Installation from Lowes.Detached Units: 2 Options, Lonestar Version and Bluebonnet Version. Details to come soon.
Download Instructions for Detached Unit Door Installation.Outdoor Lighting Replacement
The Sycamore Townhomes requires all exterior lighting to conform to the color and brightness for the cohesion of the community.
Attached Units: Details coming soon.
Detached Units: 13W, 900 lumens white or soft light CFL incandescent mini bulbs.
Photo Sensing Outdoor Lighting
The Sycamore Townhomes detached units have a photo sensor located on your electric panel outdoors. This is a module that you can slip the silver lining over to test, but electricity from the Garage Exterior Light, Carport Light, Front Porch Light, and Back Porch Lights are all on this sensor. Therefore you can leave your lights on, and they will automatically shut off when daylight.
Exterior and Interior Paint Codes
Please use the Kelly Moore Paint Center on Victory Blvd to obtain original paint colors for exterior (and interior if you like) paint.
Download Exterior Paint Codes Download Interior Paint Codes
Insulated Windows, Doors
The original windows and doors were provided by Probuild and manufactured from PlyGem. Insulated windows are Builder 3700 Series.
Download Warranty Brochure for Windows
Interior Glass and Mirrors
The original glass for shower doors and mirrors.
Visit Fashion Glass