Suggested process for issues that fall outside of the 1 year warranty that may or may not be covered by the continuing warranty are detailed below:
- Diagnose the issue. Contact the original companies who did the work pertaining to the issue. Obtain an estimate and opinion as to what the issue is and what the suggested solution is. If you do not know who did the original work please contact the HOA at firstname.lastname@example.org and we will do our best to find out.***Please know that any charges associated with obtaining an estimate and opinion will be your responsibility. It is important that you do not have anyone complete any work at this time as it will in fact void the ACES Builders Warranty on the property. ***
- Inform the builder of the issue via writing. Once you have received the estimate and diagnosis, please e-mail the Butler Brothers directly alerting them of the issue. The Butler Brothers will then provide a response. Send the e-mail to the following people:Scott Butler email@example.com
Brian Brandt firstname.lastname@example.org
Jose Gomez email@example.com
Copy the firstname.lastname@example.org
- If the Butler Brothers do not feel it is a warranty issue then you are welcome to file a complaint with ACES Builders Warranty, who will help facilitate who is to make the repair (assuming it is in fact covered under the warranty): the builder or you as the homeowner. If it is the case that it falls outside of the warranty, it will become a homeowner expense to solve the issue at hand.
Please keep us posted as to what you learn and feel free to copy the HOA on any and all correspondence.
Other Solutions for Homeowners
Daniel Guzman, GTI Enterprises. (Insured) (512) 971-0680
Jesus Garcia (512) 436-1188Buy at Home Depot
Attached Units: We have worked with Lowes to select a replacement door for the attached units. You can find the downloadable PDF with all instructions below.Download Instructions for Attached Unit Door Installation from Lowes.
Detached Units: 2 Options, Lonestar Version and Bluebonnet Version. Details to come soon.Download Instructions for Detached Unit Door Installation.
Attached Units: Details coming soon.
Detached Units: 13W, 900 lumens white or soft light CFL incandescent mini bulbs.